Last Updated: August 26, 2026

Thank you for shopping with VISELIA. This Shipping Policy explains our order processing, shipping, delivery, and tracking procedures for purchases made through https://viselia.us/.

1. Shipping Coverage

VISELIA currently ships orders within the United States only. We do not currently offer international shipping.

Customers must provide a complete and accurate shipping address during checkout. Orders cannot be delivered to unsupported locations.

2. Shipping Cost

VISELIA offers free standard shipping on eligible orders within the United States.

Any optional expedited shipping methods and applicable charges will be displayed during checkout when available.

3. Order Processing Time

Orders are normally processed within 1–3 business days after payment confirmation.

Business days are Monday through Friday, excluding weekends and federal holidays. Orders placed during weekends or holidays will begin processing on the next business day.

4. Transit and Delivery Time

Standard transit time is approximately 4–7 business days after an order has been processed and shipped.

The total estimated delivery time, including processing and transit, is 5–10 business days.

Delivery estimates are not guaranteed and may vary depending on the destination, carrier, weather, holidays, and other circumstances beyond our reasonable control.

5. Order Confirmation and Tracking

After placing an order, customers will receive an order confirmation at the email address provided during checkout.

Once the order has shipped, tracking information will be sent by email when available. Tracking updates may take up to 48 hours to appear in the carrier’s system.

6. Shipping Address Changes

Customers are responsible for reviewing their shipping information before submitting an order.

If you need to update an address, contact us as soon as possible. We cannot guarantee address changes after an order has entered processing or has been shipped.

VISELIA is not responsible for delivery problems caused by incomplete or incorrect addresses provided by the customer.

7. Shipping and Carrier Delays

Orders may be delayed because of severe weather, carrier disruptions, holidays, high order volumes, natural disasters, or other circumstances outside our control.

If we cannot ship an order within the stated timeframe, we will notify the customer and provide available options, including consenting to the delay or canceling the unshipped order for a refund, as required by applicable law.

8. Lost, Damaged, or Missing Packages

If your order arrives damaged, contains missing items, or does not arrive, please contact us promptly with your order number and relevant details.

For damaged items, photographs of the product and packaging may be requested. We will review the issue and work with the carrier to determine an appropriate resolution.

9. Delivered Packages and Returned Orders

If tracking shows that an order was delivered but you cannot locate it, please check around the delivery location, ask household members or neighbors, and contact the carrier.

Orders returned because of an incorrect address, refused delivery, or repeated unsuccessful delivery attempts may require address confirmation before being shipped again. Additional reshipping charges may apply.

10. Policy Updates and Contact Information

VISELIA may update this Shipping Policy when shipping methods, delivery areas, carrier services, or business practices change. Updated terms will be posted on this page with a revised date.

For shipping questions or assistance with an order, contact us:

🌐 Website: https://viselia.us/
📧 Email: Info@viselia.us
📍 Address: 227 Raff Ave, Floral Park, NY 11001
📞 Phone: +1 888-366-1043