Last Updated: August 26, 2026

Thank you for shopping with VISELIA. We want customers to be satisfied with their purchases. This policy explains the eligibility requirements and process for returns, refunds, exchanges, damaged products, and order cancellations.

1. Return Window

Eligible products may be returned within 30 days of delivery.

Return requests submitted after the 30-day period may not be accepted. Proof of purchase, such as an order number, receipt, or confirmation email, is required.

2. Return Eligibility

To qualify for a return, the product must be:

• Unused, unopened, and in its original condition.

• Sealed in its original packaging.

• Accompanied by proof of purchase.

• Returned with all original components and accessories.

• Purchased directly from https://viselia.us/.

VISELIA reserves the right to reject products that do not meet these conditions.

3. Non-Returnable Products

For hygiene and safety reasons, opened, used, tested, altered, or unsealed hair care and personal care products cannot be returned unless they arrived damaged, defective, or incorrect.

Products purchased from another retailer must be returned through the original place of purchase.

4. Starting a Return

Before sending a product back, contact Info@viselia.us with:

• Your full name.

• Order number.

• Product you wish to return.

• Reason for the return.

• Photographs, when the product is damaged or incorrect.

Do not send a return without authorization. Unauthorized returns may not be accepted or refunded.

5. Return Shipping Costs

Customers are responsible for return shipping costs when returning an eligible product because of preference, change of mind, or an ordering mistake.

VISELIA will cover reasonable return shipping costs when we confirm that a product was damaged, defective, or incorrectly shipped.

We do not charge a restocking fee for approved returns.

6. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If a product arrives damaged, defective, leaking, or different from what you ordered, contact us promptly.

Include your order number and clear photographs of the product, packaging, and shipping label. After reviewing the issue, we may offer a replacement, return label, or refund.

7. Order Cancellations

Contact us as soon as possible if you need to cancel an order.

We may cancel the order if it has not entered processing or shipped. Once an order has been processed or shipped, it cannot be canceled and must follow the standard return process after delivery.

8. Return Inspection and Refunds

After receiving your return, we will inspect the product and notify you whether the refund has been approved or rejected.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for the refund to appear, depending on your bank or payment provider.

Original expedited shipping charges, if any, are non-refundable unless the return resulted from our error.

9. Exchanges and Missing Refunds

For the fastest exchange, return the eligible product and place a new order after the return is approved.

If an approved refund has not appeared after 10 business days, first check with your bank or payment provider. If the refund is still missing, contact us with your order details so we can assist you.

10. Policy Updates and Contact Information

VISELIA may update this Return and Refund Policy when our products, procedures, or legal obligations change. Updated terms will be posted on this page with a revised date.

For return or refund assistance, contact us:

🌐 Website: https://viselia.us/
📧 Email: Info@viselia.us
📍 Address: 227 Raff Ave, Floral Park, NY 11001
📞 Phone: +1 888-366-1043